Personal Touch Medical Billing Service LLC, also known as PTMBS, respects the privacy of individuals who communicate with us by text message.

This section explains how PTMBS collects, uses, protects, and shares information related to its SMS text-messaging services.

When you communicate with PTMBS by text message, we may collect:

• Your mobile telephone number 
• Your name and business affiliation 
• The content of messages you send to us 
• The date and time of text-message communications 
• Your SMS consent, opt-in, opt-out, and help-request status 
• Information needed to respond to your inquiry or provide requested support 

PTMBS does not request that individuals send sensitive information through standard SMS messaging.

PTMBS may use SMS information to:

• Respond to questions and requests 
• Coordinate business calls or meetings 
• Request documents or additional information 
• Provide billing or account-support follow-up 
• Communicate with clients, healthcare provider offices, insurance representatives, vendors, and other authorized business contacts 
• Maintain records of consent, opt-out requests, and communications 
• Protect the security and proper operation of our services 

PTMBS does not use SMS information for mass marketing or promotional text campaigns.

PTMBS does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for marketing or promotional purposes.

SMS information may be shared only with:

• Service providers that support PTMBS communications and technology systems 
• Mobile carriers and messaging-platform providers involved in delivering text messages 
• Professional advisers or authorized contractors who are required to protect the information 
• Government agencies, regulators, courts, or law-enforcement authorities when required by law 

All categories above exclude text-messaging originator opt-in data and consent. SMS opt-in information will not be shared with third parties or affiliates for their marketing or promotional purposes.

You may consent to receive text messages from PTMBS by:

• Providing verbal permission during a telephone or in-person conversation 
• Initiating a text-message conversation with a PTMBS business number 
• Providing your mobile number and requesting communication by text 

Consent to receive text messages is not a condition of purchasing services.

Message frequency varies depending on your interaction with PTMBS.

Message and data rates may apply based on your mobile carrier and service plan.

You may stop receiving text messages from a PTMBS telephone number at any time by replying:

STOP

After opting out, you may receive one final confirmation message. No additional text messages will be sent from that number unless you later provide consent again.

You may reply START to resume messages when available.

For assistance with text messages, reply:

HELP

You may also contact PTMBS at:

Personal Touch Medical Billing Service LLC
Phone: 877-486-1368
Email: support@ptmbs.com
Website: https://ptmbs.com/

Standard SMS messages may not be encrypted or secure. Do not send the following information by text:

• Social Security numbers 
• Full insurance identification numbers 
• Financial account or payment-card information 
• Passwords or login credentials 
• Detailed medical information 
• Medical records 
• Other confidential or sensitive personal information 

When sensitive or protected information is involved, PTMBS may require communication through a more secure method.

PTMBS uses reasonable administrative, technical, and physical safeguards to protect information collected through SMS communications.

SMS information may be retained as necessary to:

• Respond to inquiries 
• Provide services 
• Maintain business records 
• Document consent and opt-out requests 
• Comply with legal, regulatory, contractual, and operational requirements 

Questions about this SMS Privacy Statement or PTMBS privacy practices may be directed to:

Personal Touch Medical Billing Service LLC
Phone: 877-486-1368
Email: support@ptmbs.com
Website: https://ptmbs.com/